Privacy Policy

Last updated: 29 September 2026

This Privacy Policy describes how Svaloria (the "website", "we", "us" or "our") collects, uses and shares your personal information when you visit our website, use our services, make a purchase or otherwise communicate with us.

When we refer to "you" or "your", we mean you as a user of our services, whether you are a customer, website visitor or another individual whose personal information we process.

We encourage you to read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons.

The updated Privacy Policy will be published on our website, and the "Last updated" date will be revised accordingly.

How We Collect and Use Personal Information

To provide our services, we collect personal information from various sources. The information we collect and use depends on how you interact with us.

In addition to the purposes described below, we may use your information to communicate with you, provide and improve our services, comply with legal obligations, enforce our terms and conditions, and protect our services, rights and users.

What Personal Information We Collect

The personal information we collect depends on how you use our website and services.

Personal information refers to information that identifies you, relates to you or can otherwise be associated with you.

Information We Collect Directly From You

Information you provide to us may include:

• Contact details, such as your name, address, telephone number and email address.

• Order information, such as your name, billing address, delivery address, payment confirmation, email address and telephone number.

• Account information, such as your username, password and other information used to protect your account.

• Customer support information, including details you provide when contacting us through our website.

Certain features may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from using certain features.

Information We Collect About Your Usage

We may automatically collect information about how you use our services, known as usage data.

To do this, we may use cookies, pixels and similar technologies.

Usage data may include information about your device, browser, network connection, IP address and how you interact with our website.

Information We Receive From Third Parties

We may also receive information from third parties and service providers that process information on our behalf, including:

• Shopify and other providers that support our website.

• Payment providers that process payment information.

• Delivery and logistics partners.

• Analytics and marketing providers.

When you visit our website, open or click on emails from us, or interact with our advertisements, we and our partners may use cookies, pixels, SDKs and similar technologies to collect certain information.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process payments, manage and deliver orders, send information about purchases, returns and other transactions, and provide customer support.

We may also use your information to manage your account, arrange deliveries and process returns and exchanges.

Marketing and Advertising

We may use your personal information for marketing and advertising purposes, such as sending information and promotional offers via email, SMS or other channels, and displaying relevant advertisements.

Where applicable, this processing is based on consent, legitimate interests or another valid lawful basis under applicable data protection legislation.

Security and Fraud Prevention

We use personal information to detect, investigate and prevent fraud, unlawful activities or other harmful behaviour.

If you suspect that your account has been accessed without authorisation, please contact us through the Contact Us page on our website.

Customer Support and Improving Our Services

We use personal information to provide customer support, respond to enquiries and improve our products, services and overall customer experience.

Cookies

Like many other websites, we use cookies.

Cookies may be used to operate and improve our website, remember your preferences, analyse how visitors use our website and personalise content and advertisements.

You can adjust your browser settings to block or delete cookies. Please note that certain website features may not function as intended if cookies are disabled.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

How We Share Personal Information

Under certain circumstances, we may share personal information with third parties, including:

• Service providers that perform services on our behalf, such as payment processing, IT, analytics, customer support, data storage, logistics and delivery.

• Marketing and business partners.

• Services that you choose to use or connect with.

• Companies within the same corporate group, where applicable.

• Authorities or other parties where required by law.

Personal information may also be shared in connection with a merger, business transfer, restructuring or similar corporate transaction.

We do not sell sensitive personal information or use it to draw sensitive conclusions about you without a valid lawful basis.

Third-Party Websites and Links

Our website may contain links to other websites or services operated by third parties.

We are not responsible for the privacy, security or data protection practices of external websites.

We recommend reviewing their privacy policies before providing any personal information.

Children's Information

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us through the Contact Us page on our website to request its deletion.

Security and Retention of Information

We take reasonable technical and organisational security measures to protect personal information.

However, no security method is completely secure, and we cannot guarantee the absolute security of information transmitted or stored electronically.

How long we retain your personal information depends on several factors, including whether the information is necessary to:

• Manage your account.

• Provide our services.

• Comply with legal obligations.

• Resolve disputes.

• Enforce agreements or policies.

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal requirements.

Your Rights

Depending on where you live and the applicable legislation, you may have certain rights regarding your personal information.

These may include:

• Right of Access – You may request information about the personal data we hold and process about you.

• Right to Erasure – You may, in certain circumstances, request the deletion of your personal information.

• Right to Rectification – You may request that inaccurate or incomplete personal information be corrected.

• Right to Data Portability – You may, in certain circumstances, request a copy of your information in a structured, commonly used and machine-readable format.

• Right to Restrict Processing – You may, in certain circumstances, request that the processing of your personal information be restricted.

• Right to Withdraw Consent – Where processing is based on consent, you may withdraw your consent at any time.

• Right to Object – You may, in certain circumstances, object to our processing of your personal information.

You may also unsubscribe from marketing communications by using the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send necessary messages relating to your account, orders, payments or deliveries.

To exercise your rights, please use the Contact Us page on our website.

We may need to verify your identity before processing your request.

Complaints

If you have any questions or concerns about how we process your personal information, please contact us through the Contact Us page on our website.

If you are not satisfied with how we handle your enquiry or complaint, you may have the right to lodge a complaint with the relevant data protection authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO).

You can find further information at www.ico.org.uk.

International Data Transfers

Your personal information may be processed, stored or transferred outside the country in which you reside.

Where personal information is transferred outside the United Kingdom, we use appropriate and legally recognised safeguards where required, such as UK adequacy regulations, the International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses or other approved transfer mechanisms.

We take appropriate steps to ensure that your personal information remains protected in accordance with applicable data protection legislation.

Contact Us

If you have any questions about this Privacy Policy, how we process personal information or wish to exercise any of your rights, please use the Contact Us page on our website.

We kindly ask that you do not send sensitive or confidential information through unsecured communication channels.

For the purposes of applicable data protection legislation, Svaloria, unless otherwise stated, is the data controller responsible for processing your personal information.